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Hosted Telecoms

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Today more than ever it’s important to stay connected. We offer you the ultimate freedom in business communication with Cloudya – One single platform that connects you with your colleagues, business partners and customers wherever you are around the world.

Cloudya, the Cloud Telephone System from NFON, uses the Internet to make and receive calls. You can access the telephony features anywhere you have an Internet connection: from the office, another site, home office or on the road using a smartphone or laptop. The system is flexible, scalable and simple to use. There are no long-term contracts and it has a low set up cost in comparison to traditional PBX systems.

Our Key Features for Hosted Telecoms

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Zero Configuration Needed

With 2X2 zero touch provisioning you are able to perform a mass rollout of your hardware with minimal logistic expenses and easy plug-and-play installation.Just another way “We make IT Happen.”

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One Number
Needed

With 2X2 all you need is one number and your business partners can always reach you on the same phone number no matter what device you are currently using. The callee only sees the ‘One number needed’ that is assigned to your extension.

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Call Routing

Use call routing to specify when to forward incoming calls to specific parties; With time & date routing exceptions put in place.

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Call Recording

2X2 Hosted Telecoms system we can record all your important calls inbound & outbound or both.

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Call Coaching

In a call centre environment it’s important to hear live calls between customers and members of staff new or experienced. To identity where additional training is needed.

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2-Factor Registration

2X2 is the only platform that offers two-factor authentication on Handset registering to our platform.

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Voicemail to Email

Never miss another voicemail because all left recordings are sent to your email, so you can listen to them on the go.

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Call Analytics

Perfect for a heavy call environment. See how many calls you received, missed, and total calls made. So make adjustments to be at you best.

All Features

Site Linking

  • Integrate multiple locations into one system
  • Integration and administration of up to 1000 varied numbers of several locations possible
  • No local boundaries
  • Integration of international offices and phone numbers
  • Integration of service numbers (0800, 0180,0900, etc.)
  • Integration of several off-sites participants (e.g.home office, hotel, at customer)
  • Location depending settings like VLAN, uaCSTA, time zone, codec profile, SIP settings, etc.
  • Lync integration

High Integration of Devices

  • Configuration of main functions with the terminal (system phone)
  • Auto-provisioning and auto-update of devices (firmware, VLAN, BLF, SIP data, etc.)
  • Free seating between several devices, i.e. it is possible to move extensions from one device to another (independent from the device type)
  • Simple log on and log off extensions on devices
  • Integration of professional IP DECT solutions (single cell and multi-cell)
  • Softphone: Distant Voice Softphone for Windows with auto-provisioning and TAPI interface
  • Softphone for Mac with self-provisioning
  • Voice operator panel (attendant console) for
  • Windows (presence management (busy field lamps (BFL)), integration of directory services, transfer via drag & drop function, messaging and integration of email, etc.)
  • Integration of own IP phones as long as the phone type is certified by Distant Voice
  • Integration of own IP phones optional if system phones are not certified by Distant Voice (p.r.n. service and guarantee restricted)
  • Integration of analogue devices via analogue adapter (ATA with 1-32 ports)
  • Optionala encryption of conversations via SRTP/TLS

Integration of Mobile Devices

  • Direct integration of mobile devices as an extension via FMC client (iOS, Android, BlackBerry)
  • One-Number-Concept: only one number for in- and outgoing calls
  • Connect to the PBX system worldwide via WLAN or GSM/UMTS/LTE
  • Call deflectiona between the networks, upon request also via a cellular data connection
  • System featuresb (e.g. personal assistant feature, toggle calls, etc.) also on your mobile
  • In parallel available by mobile via the PBX system mobile number and landline number (two entrance portals to the mobile device)
  • Easy operation on the mobile device to decide whether to have conversations via the mobile device or via the telephone systemc
  • Callback feature for inexpensive international callsc
  • Reverse callback featureb for optimal use of mobile contract landline flat rate
  • Call through function to have and bill several outgoing mobile calls on request via the telephone system. For outgoing calls, the landline number of the respective extension is signalised.

Extension and Call Management

  • System administration via administration portal (web interface), administration of all system settings (German, English)
  • Administration of extensions for the user via ncontrol (web interface or Windows application) e. g. call management, phone book, voicemail, function keys, busy field lamps (BFL), log in and off for groups, profiles, etc. (German, English, French, Italian, Dutch)
  • Unlimited number of incoming and outgoing calls per system (group engaged tone)
  • Up to 5 parallel incoming or outgoing calls per device, except e-fax and Nreception – which offer more
  • Incoming and outgoing calls through different telephone numbers (max. up to 1,000 exchange lines)
  • Possibility to have several different inbound numbers per extension (for in- and outgoing calls)
  • Call lists in the devicea with date, time, phone number (outgoing, incoming, missed indicating group calls or queues, hunt groups, and used trunk number)
  • Unattended or attended transfer (internally, externally)
  • Log directly into queues via the system phone or ncontrol
  • Define a call transfer via the system phone or ncontrol
  • DTM in- and outgoing
  • Several ring tonesa for internal and external calls
  • Free seating – flexible working environment, log on and off of extensions on several devices (follow me)
  • Status of individual extensions indicated on devicea (busy field lamps)
  • Name resolution for incoming calls via central phonebook
  • Answer calls within the system, within groups, and for individual extensions via speed dials or function keys on device
  • Call forwarding via function keys (Call Deflection)a
  • Announce, hold and toggle calls
  • Automatic retransfer after failed transfer by time (call reflection)
  • Individual language settings per extension (phone menu, announcements, etc.)
  • Define individually per extension after which time (in seconds) a call is initiated after entering a phone numbera
  • Define individually per extension at which number of characters a phone number should be suggested. The phone number is suggested with regard to the call history.a
  • Call waiting to extensions
  • Intercom1 (intercommunication function)
  • Define the access to the main phone book individually per extension
  • Define individually which extension is visible in the main phone book
  • Define a cost centre number per extension. The cost centre number is listed in the itemised statement.
  • Use project codes for outgoing calls. They’ll be listed in the itemised statement
  • Optional call recording individually per extension
  • Receive .mp3 or .wav recordings to your email address

CLIP/CLIP, Anonymous Call

  • Selective definition per extension (internal, local, national, international)
  • Choose the phone number which has to be indicated for outgoing calls
  • Definition per extension whether to show or block the telephone number for calls (CLIP/CLIR) (Show or hide entire number, show or hide main number, show pilot, block the phone number)
  • Show telephone number for incoming callsa
  • Show exchange line through which a call comes ina
  • Store the exchange line used to call logsa
  • Return calls using the same exchange line
  • Indication of group callsa
  • Indication of forwarded callsa
  • Define telephone number to be displayed by extension and by exchange line (CLIP -no screening-)

Calls Forwarding/ Do Not Disturb (DND)

  • The device indicates fixed call forwardinga
  • When forwarding external calls the telephone number of the original caller will be displayed, called member or transferred membera
  • Fixed call forwarding for all incoming calls
  • Forward if “busy”
  • Call forwarding any defined time interval (e. g. after timeout)
  • Define a target after timeout (mobile phone, employee, etc.)
  • Access management (Call forward at not available): Only applies if the device is not logged into the PBX, e. g. at interrupting the internet connection, hardware defect, etc. Then, define call forwarding to the mobile phone, other offices, or targets.
  • No limitations in call forwarding targets (e.g. internal and external targets, time controls, groups, queues)
  • DND/“Do not disturb” function
  • Memory function for call forwarding, voicemail calls will always be forwarded to the voicemail of the party originally called
  • Freely define parallel ringing to other internal extensions or external participants
  • Define the extensions individual call permission to external targets

Answering System

  • Professional voicemail system for extensions
  • Retrieve voice messages by phone and/or send a voice message as .mp3 or .wav to your own email address
  • Several announcements for name, not available, busy or temporarily announcements e.g. vacation
  • Up to 100 messages per extension
  • Remote retrieval protected with individual PIN
  • New voicemails indicated on the devicea
  • Voicemail messages which are sent to the own
  • email address can be deleted automatically on request
  • Announcement of the callback number
  • Announcement of call date and time
  • Administration of voicemail announcements via web portal possible

Address Book

  • Central PBX phonebook
  • Additionally individual phone book possible
  • Differentiate between generally visible entries, visible to specific groups, and personal entries
  • All extensions are automatically transferred to the phone book, private labeling per extension possible
  • Import option for address lists in CSV format
  • Private entries also via ncontrol possible

Speed Dial

  • One speed dial directory per customer
  • Directly dial the extension/phone number via *2+speed dial
  • Optionally, you can specify whether an extension which is actually only permitted to call „internal“ (official authorization) may also select external speed dials (definable per speed dial)
  • Import option in CSV format

Call Pickup Groups

  • Any number of call pickup groups per system
  • Configure any size call pickup groups
  • Individual call forwarding for the respective extensions will be ignored
  • Call forwarding any defined time interval
  • Define pickup groups to control the permission of pickups

Queues, Hunt Groups

  • Any number of queues, hunt groups per system
  • Individual, initial and periodic announcements
  • Individual hold music per queue
  • Automatic call distribution to free or signed in agents
  • Call distribution by various criteria (Ring All, Round Robin, Random, Longest Pause First, Least Used First)
  • Free definition of wrap-up time for agents
  • Exceptions for time-out and if no agents are signed in
  • Optionally: announce caller waiting time to agent
  • Optionally: individual announcement to agent per queue, e.g. queue name
  • Optionally: announce caller position in the queue
  • Sign in mobile devices to queues
  • Weighting of agents (penalties): This allows agent skills to be displayed for various queues
  • Weighting of queues (e. g. for VIP customers)
  • Optional: real-time monitoring of queues and agents (NMonitoring)
  • Optional: professional performance evaluation
  • Optional: Creating reports (agents/queues) to view several periods (NMonitoring)

IVR - Interactive Voice Response

  • Any number of voice dialogues per system
  • Custom selection texts
  • Up to 13 options per dialogue level (0…9, *, # and time-out)
  • Any system target available per selection (groups, queues, IVR (interactive voice response), extensions, etc.)
  • Multi-digit IVR’s allow to select a target by entering multi-digit numbers (e. g. “123“)• Possibility that at entering a number in the multi-digit voice response, this number is interpreted as direct extension dialing, and the caller is forwarded according to the selected extension (American Switchboard)
  • Flexible handling of incoming calls
  • Any series level for voice dialogues

Conference Call

  • Any number of conference rooms per telephone system
  • Conferences with up to 50 internal and external parties
  • Separate PIN authentication for conference host and conference parties
  • Lock conferences until the conference host logs in
  • Option to automatically end conference calls after the conference host logs out
  • Mute all conference parties
  • Switch calls to conference rooms
  •  Option to indicate joining and leaving conference call
  • Option to record and announce party name before joining the conference call
  • Music if a single participant or until the conference leader arrives
  • Select the language individually per virtual conference room

Location Settings

  • Configure each site whether internal, local telephony remains in their own office network (CANREINVITE, route optimisation)
  • Define a codec profile for each site (G711, G722 (=HD audio))a
  • Configure each site with VLANa
  • Define a time zone for each site
  • Emergency routing is site depended (within Germany)

Computer Telephony Integration

  • Phonebook with Outlook integrationd including TAPI interface
  • Display contact information on incoming calls
  • Launch applications upon incoming calls with transmission of caller number
  • Dial directly from Outlook- or TAPI-compatible business applicationsd
  • “Click2Dial” from any application
  • Outgoing calls documented in Outlookd
  • Line handling in Outlookd
  • Transfer/Announced transfer from Outlookd
  • Also, select the exchange line to be used for outgoing calls from Outlookd
  • Optional: terminal server enabled CTI client
  • Support of uaCSTA, site or terminal dependent

Fax

  • Connect fax devices via auto-provisioned analogue adaptera (ATA, 1-32 ports)
  • Integrated fax server
  • Receive faxes as PDF (e-mail routing)
  • Directly reach each employee by personal fax numbers
  • Send faxes via print driver directly from the PC (Fax client for Windows)
  • Supports T.38 fax protocol
  • Integration CAPI-based fax server solutions like FerrariFax or Tobit (DavidFX), via software solutions for the Windows fax server located at the customer

Time Controlled Call Routing

  • Any number of time controls per system
  • Define intervals for call routing
  • Define exception days (e. g. holidays) for call routing

a Depends on the terminal
b At active UMTS/WLAN connection
c Depends on the carrier network and on the mobile contract conditions
d Depends on the software version

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